Gerry Greaney, Senior Designer and Researcher, Mayo Clinic Center for Innovation
Ideas are the easy part…successful implementation is where the hard work is in.
I came from a place called Singapore where healthcare is a seamless experience: You fall sick, you see a doctor. Immediately.
Here in Boston, I have to make an appointment, talk to a nurse practitioner first. And I have to pick up my medication in a separate location. If it’s something that requires a specialist, an appointment can take months. Once again, in Singapore, I can see a specialist almost immediately, if not on the same day, within the next few days. And pick up my medication at the same spot. The state of healthcare here in the US needs a do-over. ASAP.
In this presentation, Gerry Greaney and Molly McMahon talks about a design thinking approach in transforming the delivery and experience of healthcare at Mayo Clinic. They noted a positive shift in culture, as the doctors and staff begin to value design research and processes in the delivery of healthcare. What started out as a two-employee internal innovation practice has since grown to over fifty designers and innovators in a few years. According to them, successful implementation depends on engaging diverse stakeholders, collaboration, and open experimentation to build a foundation for implementing new ideas. One of the ways they do this is by holding open design challenges within the community, which can bring forth new ideas and new champion.
I applaud Mayo’s bold move, and would encourage their processes to be replicated and transferred to all the hospitals around the US. Maybe they could learn a thing or two from the healthcare system in Singapore (shameless plug).